Privacy Policy

Last updated: 12/7/2026

NG Power Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for a quote or service.

1. Who We Are

NG Power Solutions is an electrical contractor based in Bedford, covering Bedfordshire and surrounding areas.

• Phone: +447300394671
• Email: ng@ngpowersolutions.co.uk

2. What Information We Collect

We may collect the following personal information when you interact with our website or services:

• Name
• Phone number
• Email address
• Property address (for quotes and job scheduling)
• Details of the electrical service you’re enquiring about
• Any information you provide through our contact form, quote request form, phone, email, or WhatsApp

3. How We Collect Information

We collect information when you:

• Fill in our contact form or quote request form
• Contact us by phone, WhatsApp, or email
• Interact with our Google Business Profile (e.g. leaving a review)
• Browse our website (via cookies — see Section 7)

4. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotations
• Schedule and carry out electrical work
• Provide certification and documentation related to completed work
• Communicate with you about your job (before, during, and after)
• Improve our services and website
• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract: to provide the services you’ve requested or agreed to
• Legitimate interest: to respond to enquiries and improve our services
• Legal obligation: where required for certification, safety records, or regulatory compliance
• Consent: where you’ve agreed to receive marketing communications (you may withdraw this at any time)

6. Sharing Your Information

We may share your information with:

• Trusted third-party services that help us operate our business (e.g. accounting software, form/booking tools) — only where necessary and under appropriate data protection agreements
• Regulatory or certification bodies, where required for notifiable electrical work
• Authorities, where required by law

We do not share your information with third parties for their own marketing purposes.

7. Cookies

Our website may use cookies to improve your browsing experience, understand website traffic, and support features like contact forms and maps. You can control or disable cookies through your browser settings. [Insert specific cookie types used if a cookie consent tool is added, e.g. Google Analytics, Google Maps embed, etc.]

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements (for example, retaining job and certification records for the required regulatory period).

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict certain processing
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at ng@ngpowersolutions.co.uk.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party websites (such as our Google Business Profile or social media pages). We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Phone: +447300394671
• Email: ng@ngpowersolutions.co.uk